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The new AT&T - rocking the great customer service!
By Sparky | March 4, 2007
I love my HTC Hermes (the Cingular AT&T branded 8525) Pocket PC phone, but lately it’s been giving me some problems. Namely the battery life was getting worse and worse. Modern 3G data devices like the 8525 really suck down the power when doing high speed HSDPA transfers, but when my phone went from 18 hours of battery life to less than 8 I knew I had a problem.
Luckily I walked by the AT&T store today and on a lark decided to go in. After a very brief wait for a salesperson I explained the problem and was delighted by the response: “No problem, let me get you a new battery”. No questions, no fuss, no warranty verification (although the phone is new enough to obviously be under warranty), just a shiny new battery and a smile.
After having so many bad experiences with Cingular/AT&T in the past it was a pleasant surprise to be treated like a valued customer, have a sales rep smile at me, and not be pelted with questions about how I was treating the phone. Hopefully this is a sign of things to come for the new AT&T - if they can improve their customer service like this and continue to provide such great high speed data services they will conquer the US cellular market in no time flat!
I was also delighted to notice that they had an Aliph Jawbone bluetooth headset in stock sitting on the counter:
The Aliph Jawbone is the most bad-ass bluetooth headset known to man. It uses military grade noise reduction technology based on bone induction to provide crystal clear voice calls even in the nosiest of environments. Unfortunately they have been hard to get because neither Aliph nor Cingular has been able to keep them in stock for more than hours per shipment. Fortunately with my timing I happened to get their last one in stock from the mornings shipment.
I win!
“Jawbone” by sparktography
Topics: Apple, Daily grind, Friends, Gadgets, Technology |